Managed Services
What we provide
The Optimé Outsourced Service covers all key processes for optimizing healthcare human capital. Specifically, we provide:
People: Our teams consist of experienced hospital administrators, nurse executives, healthcare finance, operations research and technology professionals. Our people help set workforce strategy, redesign staffing processes, and manage day to day staffing operations. To manage the staffing offices, we place personnel who are trained in workforce logistics and employee relationship management to optimize daily staffing functions thus providing CNO’s with resources and visibility into their operations thus far unavailable to them.
Processes: Building on 25+ years of experience in hospital operations, nursing management, supply chain, and logistics, we have developed a set of unique processes to truly optimize all key aspects of the healthcare workforce management. Our processes incorporate lean and six sigma principles to ensure most efficient operation of workforce deployment functions.
Technology: Optimé Group has developed, from the ground up, a very comprehensive web based technology platform, specifically for optimizing healthcare workforces. Our applications contain an integrated set of modules for everything from demand forecasting and planning, to determining optimal workforce deployment strategy, to budgeting, credentials management, scheduling, staffing, shift fulfillment, vendor management, and financial and operational performance monitoring. This platform is browser-based, hosted, but integrated with incumbent hospital technologies for seamless operations.
Optimé Manages All Processes for Optimizing Healthcare Human Capital
What are the benefits?
The specific benefits we have delivered include:
- Cost Reduction
- Lowered total variable labor costs by 3% to 6% without changing the model of care - $1.5 million - $3 million annually for a 300-bed hospital
- Coverage Improvement
- Increased coverage to near perfect, 99+% on a day to day, shift-by-shift basis with practically no understaffing
- Chaos Elimination
- Greatly reduced pain felt by c-suite executives (CEO, COO, CNO, CFO) and time spent on staffing and scheduling issues and grievances
- Increased Compliance
- Reduces penalties and risks from non-compliance of mandated staffing ratios with near perfect coverage
- Enhanced Contentment
- Improved staff satisfaction with better schedule selection, more predictable shift assignments, and eliminated union contentiousness
- Increased Revenue
- Help increase revenues by reducing ER diversion by as much as 27% through better understanding of demand and optimal staffing
Client Testimonial
“In California, we operate with state-mandated staffing ratios. There’s a tremendous amount of pressure from state agencies as well as the labor unions to meet those requirements. Working with Optimé we’ve been able to hit those target ratios 99% of the time while delivering on-budget staffing. Even better, the work we’ve done in collaboration with Optimé has been respected by the unions. That’s enabled us to all work together on real-world solutions that are transparent. Our hospital-union relationship has never been better.”
Janine Hawkins, MBA, RN
Chief Nursing Officer
Dameron Hospital Association